1. Introduction
Velvet Hub offers an AI-powered assistant that may support users with emotional wellness, motivation, reflection, companionship, and everyday guidance.
- Emotional support conversations
- Stress management guidance
- Daily wellness check-ins
- Relationship reflections
- Confidence building
- Goal planning and general companionship chat
The AI Companion is designed to be supportive and helpful, but it is not a doctor, therapist, psychiatrist, emergency responder, or licensed mental health professional.
2. Important Mental Health Disclaimer
The AI Companion is not a substitute for professional care and should not be relied upon for crisis intervention, suicide prevention, medical diagnosis, therapy treatment plans, emergency decision-making, prescription advice, or legal advice.
3. Information We Collect
Account Information
- Name or username
- Email address
- Account ID
- Region and language preferences
AI Conversation Data
- Messages sent to the AI
- Responses generated
- Emotional topics discussed
- Preferences shared voluntarily
- Mood tracking entries
- Wellness journaling content
Technical Information
- Device type
- Operating system
- IP address
- App version
- Crash logs
- Usage analytics and session timestamps
Optional Inputs
- Voice messages
- Uploaded notes or images
- Mood scores
- Reminders or habits
These are collected only where enabled or provided by you.
4. Sensitive & Emotional Information
Some conversations may involve highly personal topics such as anxiety, stress, loneliness, relationships, grief, family conflict, confidence, trauma discussions, and emotional wellbeing. We treat these categories with increased care.
Even so, please avoid sharing highly confidential information unless necessary.
Examples of information you should avoid sharing
- Bank details
- Passwords
- Government ID numbers
- Full medical records
- Legal evidence
- Highly sensitive third-party information
5. How We Use Information
- Generate AI responses
- Improve conversation quality
- Personalize tone and support style
- Remember preferences where enabled
- Detect harmful or unsafe situations
- Improve emotional wellness tools
- Prevent abuse or misuse
- Diagnose bugs and technical issues
- Comply with legal obligations
6. AI Processing & Third-Party Services
To provide AI-powered features, input you submit to Velvet Hub, including messages and relevant profile context you choose to share, may be securely transmitted to Velvet Hub servers and processed using trusted AI, moderation, cloud hosting, and analytics service providers.
These service providers may process data only to support core service functionality, safety, moderation, security, analytics, debugging, or customer support, subject to contractual and operational protections.
7. AI Safety Monitoring
To help maintain a safe experience, automated systems may review conversations to detect self-harm risk, violent threats, exploitation, harassment, abuse, fraud attempts, or dangerous misinformation.
Where necessary, certain content may trigger supportive resources, warnings, account review, or escalation to human moderation consistent with applicable law.
8. Human Review
Some conversations, reports, or technical events may be reviewed by authorized personnel for safety investigations, abuse reports, technical debugging, quality improvement, or legal compliance. Access is limited to personnel with a legitimate need to know.
9. How AI Responses Work & Their Limits
AI responses are generated automatically and may occasionally be incomplete, inaccurate, outdated, or not suitable for your exact situation. You should independently verify important information, especially regarding health, mental health, finance, law, relationships involving risk, and safety decisions.
10. Crisis Situations
If the AI detects statements involving immediate danger, it may encourage you to seek urgent help or emergency services. Examples include self-harm intent, suicide statements, harm to others, abuse emergencies, and medical emergencies.
The AI may provide general support, but it cannot replace real-time emergency assistance.
11. Personalization & Memory Features
Where available, the AI may remember selected preferences such as your preferred name, conversation style, wellness goals, topics of interest, or routine reminders. Users may edit or remove stored preferences through settings where provided.
12. Sharing of Information
We do not sell your personal conversations to advertisers.
Information may be shared only with service providers and partners that help us operate the service, such as:
- Secure cloud infrastructure providers
- AI technology and moderation vendors
- Analytics providers
- Customer support services
- Legal authorities when required by law
- Safety partners when legally necessary
All such partners are expected to protect data appropriately.
13. Data Retention
We keep information only as long as reasonably necessary for operating the service, improving performance, supporting security investigations, complying with legal obligations, or resolving disputes.
Users may request deletion of eligible data, subject to applicable law and operational requirements.
14. Security Measures
- Encrypted transmission
- Access controls
- Secure hosting environments
- Monitoring for unauthorized access
- Regular security practices
No digital platform can guarantee absolute security, but we continuously work to reduce risk.
15. Children & Age Restrictions
Velvet Hub AI Companion is intended for users aged 17+ or 18+ depending on local law and App Store classification. We do not knowingly collect personal data from children without appropriate consent where legally required.
16. International Processing
Your information may be processed in countries outside your place of residence. Where required, appropriate legal safeguards are applied.
17. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Correct inaccurate data
- Delete your data
- Restrict processing
- Object to certain uses
- Export eligible data
- Withdraw consent where applicable
Requests can be made through app support or the contact method listed below.
18. Notifications & Wellness Prompts
If enabled, Velvet Hub may send mood check-ins, encouragement reminders, habit nudges, journaling prompts, or wellness summaries. You can disable notifications in the app or device settings.
19. Advertising & Conversations
Private conversations with the AI are not sold to advertisers. Ads, if shown elsewhere in the app, are separate from private AI chats.
20. Prohibited Use
- Harass others
- Generate abuse or threats
- Request illegal instructions
- Spread harmful misinformation
- Exploit minors
- Impersonate professionals fraudulently
Violations may result in suspension or removal from the platform.
21. Changes to This Policy
We may update this policy periodically. Continued use of Velvet Hub after updates take effect means you accept the revised policy, unless applicable law requires additional notice or consent.
22. Contact Us
For privacy concerns, emotional safety questions, or data requests, please contact Velvet Hub through the in-app support section.
Apple App Store Privacy Summary
Velvet Hub AI Companion may collect data such as contact information, user content, sensitive information voluntarily provided in chats, identifiers, usage data, and diagnostics. This data may be used for core app functionality, personalization, safety and security, customer support, and service improvement.